Refund policy

To return a product, you must send it to Mioji unopened, in its original box and together with the invoice. For your return to be accepted, the product must be undamaged and unused.

When receiving your order, always inspect the box for damage in the presence of the courier. If there is any damage, ask the courier to prepare a damage report and do not accept the product.

Can I exchange for a different model or color?

As our products are stocked in limited quantities, an exchange may not always be possible. If you send the product back to us under the following conditions, we will process a refund, a replacement with a new unit, or an exchange for a different model: the product must be unused, the box and packaging must be undamaged, any protective film on screens must not be removed, and the product must be sent with all copies of the invoice and all accessories. Please include a short note with your order number inside the package. For the return shipping address, please contact us at info@mioji.com.hk.

How can I cancel my order?

To cancel your order, sign in to your account, go to the "My Orders" page, select the order you wish to cancel and submit a cancellation request. Customers who checked out as guests can track their orders via the link in the order confirmation e-mail. You can also cancel your order by e-mailing us at info@mioji.com.hk.

My order has already been shipped but I want to cancel it. What should I do?

If you request a cancellation after your order has been shipped, you must refuse the incoming delivery so that it is returned to us. Your refund will be processed once the product reaches our logistics department.

What are Mioji's return and exchange conditions?

You have the right to return a product within 14 days of receiving it. The returned product must be in resalable condition.

What are your return requirements?

To return a product, you must send it complete, in its original box and with the invoice. Products that are damaged, incomplete, with damaged packaging, used, not in resalable condition, missing documents, or that fall under "Non-Returnable Products" are excluded from returns. For unconditional returns within 14 days, the return shipping cost is borne by the customer.

Has my return been accepted? Why was it rejected?

Your return is tracked from the moment the product reaches our logistics department. To check the status of your return, you can e-mail us at info@mioji.com.hk. Your return will not be accepted if the product falls under "Non-Returnable Products", is not in resalable condition, is damaged, used, incomplete, has damaged packaging or missing documents, or if more than 14 days have passed since you received the product.

When will my refund be credited?

Your return request is processed within 3 business days at the latest after the product is delivered to us. Once approved, the refund is issued within 3-5 business days to the payment method used for your purchase. The time it takes for the refund to appear in your account may vary depending on your bank; if you believe there is a problem, please contact us at info@mioji.com.hk.

Non-Returnable Products

1. Products manufactured or modified according to the customer's specific requests
2. Products that may spoil quickly or whose expiry date may pass
3. Single-use products
4. Hygiene products (cosmetics such as perfume, deodorant, lipstick, etc.)
5. Copyable software and programs
6. Products such as DVDs, CDs, etc.
7. Consumables such as toner, cartridges, ribbons, etc.
8. Cosmetic products
9. Products no longer in resalable condition
10. Products for which the 14-day withdrawal period has expired
11. Products with damaged packaging, removed screen protective film, or scratches

Returns are not accepted for products covered by the items above.

My return request has been approved. What should I do?

Within 14 days of receiving the product at the latest, you must notify us that you wish to return it by e-mailing info@mioji.com.hk. In your e-mail, please state the product code, the order number and the quantity to be returned. Please also include a phone number where we can reach you.